Full-service bars will not be open at our resorts this winter. The coronavirus crisis in the United States—and the associated business closures, event cancellations, and work-from-home policies—has triggered a … Do you have to make reservations for dining? We will be managing capacity at the entrances and spacing out seating indoors and outdoors. Will you be restricting capacity at your restaurants? Week-Of Reservations Open: 12/2 at 2pm MST, Week-Of Reservations Open: 12/2 at 2pm MST, Closed Nov. 30 through at least Dec. 3rd due to adverse weather conditions, Week-Of Reservations Open: 11/23 at 11am MST. They will ride lifts together during the day with their instructor. All participants will be required to complete a pre-arrival self-health screening on the day of their lesson. At our quick-service restaurants, only ready-to-go hot and cold food options will be available in order to accommodate as many people as possible. We will work to allow for physical distancing throughout our operations to help ensure a safe experience. Access your exclusive Epic Pass holder savings, including 20% off food, lodging, lessons, rentals, and more with Epic Mountain Rewards Create Account. For all lessons, participants will meet on snow, not indoors. FILE – In this Oct. 10, 2018, file photo, California Attorney General Xavier Becerra discusses various issues during an interview with The Associated Press, in Sacramento, Calif. President-elect Joe Biden has picked Becerra to be his health secretary, putting a defender of the Affordable Care Act in a leading role to oversee his administration’s coronavirus response. He knows among Americans he is … What are your enhanced safety protocols? Enhanced cleaning and disinfecting will take place daily in our gondola cabins. Keep checking back. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19 Sports Epic, Ikon and Mountain Collective: Updates to next year’s ski passes Through EPIC’s partnerships, CDC can more effectively reach some of the people most vulnerable to public health threats. COVID-19 cases are at an all-time high. Plus, Vail Resorts is offering its own pass insurance. Face coverings will be required except while eating and drinking. With 37 resorts spread across 15 states and three countries, we – like the rest of the world – have been closely tracking every new development related to coronavirus (COVID-19) and have been in constant contact with local health officials for guidance. Given these limitations we recommend that guests adjust their schedules and try to dine earlier or later than normal, especially when outdoor dining is not available. To allow for physical distancing, capacity in our lodges will be reduced and we ask that non-skiing and non-riding guests plan to limit their time in our lodges to ensure that all guests are able to utilize these facilities. Learn more below about our re-imagined winter experience. What about non-skiing guests and family members? Are there time limits for how long your party can use an indoor dining room table? He received a notice of closure on March 15 and then a “Community Gratitude” letter a month later. Rental delivery services will be expanded. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and unavailable Priority Reservation Days. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. All guests must have a lift ticket or pass to ski & ride. Its insurance functions more like typical pass insurance than Alterra’s in that the company will reimburse pass holders at least partially if something suddenly ends their season. We have rolled out enhanced safety protocols designed to provide both guests and employees with a safe and enjoyable experience. Among that group, the Ikon and Epic passes have risen as the titans. We have relaxed our lodging booking and cancellation policy so our guests can enjoy flexibility all winter long. It was the first day of three of the busiest ski weekends of the season, when spring breakers would typically flood the slopes. Now pass holders get exclusive savings on the mountain, with 20% off food, lodging, lessons, and more. We are offering half-day group lessons currently. One in every nine skiers or snowboarders purchased one or the other in 2019, totaling more than one million people. Hand sanitizing stations will be provided throughout the resort. We may offer full day kids’ ski school with lunch later this season, dependent on local guidelines and operational feasibility. One day they pull the rug out from under you and you have nothing,” Fantis said. Will uphill access still be allowed at the resort? Face coverings will be required in every part of the experience; specifically while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. Will I need a reservation in order to purchase rentals? The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit. We are still reviewing potential options for access to our restaurant facilities, but do not anticipate taking reservations for dining at our quick serve, on-mountain restaurants this season, but may implement new line wait technology or approaches. Given you will have fewer guests on the mountain this year, will you reduce the number of lifts operating? Multi-resort passes have boomed in recent years. Will full-service dining still be available? ;-) No, really it is! in charilifts and gondolas, and whenever you are unable to maintain physical distance. McLEAN, VA - The novel coronavirus (COVID-19) has created unprecedented challenges for our industry, our hotels and our Team Members. What happens if there is a case of COVID-19 confirmed at your resort? From a risk standpoint, I would rather wait and pay more later.”. Ikon and Epic passes have risen as the titans, class-action lawsuit brought last week by an Epic Pass. This age group is also welcome to join their family in a full- or half-day private lesson. There are some close interactions during the rental process, how are you keeping guests and employees safe? ... injury, certain COVID-19 related closures and more. A pass or lift ticket will be required for classes that require lift access. Group and private lessons will be offered this season. They wanted some kind of salve from the resorts, preferably in the form of a refund. Our full-service, sit down restaurants will operate with reduced seating, spaced to enable physical distancing. Will guests be able to enter on-mountain lodges during an emergency? Can my non-skiing family come and meet me in the lodge for lunch? Coloraodo ski area reservation policies during COVID-19, Ikon and Epic Pass rules for the 2020-21 season and more you need to know. Visit Epic Coverage to learn more. Epic Day Pass or Multi-Pack Season Pass Product: You will be eligible for a refund based on the number of days allotted by your pass product, the Priority Reservation Days you were unable to use your pass, and the number of days you use your pass outside of your Priority Reservation Days, due to a qualifying resort closure or qualifying cancellation of Priority Reservation Days in the 2020/21 season. We will be managing the number of people inside, in accordance with local regulations, and setting them up to allow for physical distancing. Our approach to each restaurant will be a little different, depending on the layout and flow of each facility. What will the on-mountain dining experience be like this winter? Face coverings will be required at all times. Click here for more details. In line with local and CDC guidelines, we are asking that children aged 3 and older wear face coverings. Guests will not be required to have a reservation to purchase rentals, but we may implement an optional reservation process to make it easier for guests to schedule. Employees are required to wear face coverings, regularly wash their hands and stay home if sick. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. More information to come if you are not able to use your credit. All rental equipment will be fully disinfected between each guest use. For details and FAQs on our passes, reservation system, and Epic Coverage, can be found here. Lessons must be purchased in advance and will include your mountain access reservation(s). To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. We are committed to doing everything we can to help keep you safe this season, so you can focus on having a great time on our mountain. That’s kind of the feeling of it.”, Like us on Facebook to see similar stories, Best gifts from Latino-owned businesses and brands, Donald Trump engages in self-sabotage ahead of historic vaccine rollout. The vast majority of our owned and operated in-resort ski and snowboard rental locations are open this season. Equipment will be fully sanitized between each guest use. Epic Coverage is new and free for all pass holders. His “tune changed about 180 degrees,” though, when he read about the insurance plan. We will not be enacting exact time limits for dining tables, but we do ask that everyone be considerate of the time they spend at an indoor table. Given these limitations, we will recommend that guests adjust their schedules and try to dine earlier or later than normal (before noon or after 2 p.m.). Restaurants will be open, including full-service, sit down restaurants. Otherwise, face coverings are required in every part of our operation, including while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. Will you be cleaning/disinfecting the lifts/gondola cabins between use? United, we can defeat the virus. This has no doubt been an incredibly challenging time. To maintain physical distancing on our chairlifts and gondolas, we will only be seating related parties (guests skiing and riding together), or unrelated parties spaced out in accordance with the local approved winter operating plans. Yet this season the Salt Lake City realtor had only gotten in four days before resorts across the country abruptly closed last month to stem the spread of the COVID-19 virus. In addition to the use of markers to help space guests out in lift lines, ski and snowboard equipment will help naturally distance guests while waiting to load the lifts. How are you promoting physical distancing in lift lines? Please do your part to help us operate safely and keep your face covering on hand at all times. Tony Fantis is the kind of guy who buys travel insurance. Exposure to COVID-19 is an inherent risk in any public location where people are present. “After careful consideration, we have crafted what we believe is a comprehensive plan to honor their loyalty.”. Employees will undergo daily health screenings and receive appropriate training on company protocols and procedures. It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website. “It definitely didn’t feel right. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. We are following all local public health guidelines and implementing some changes with your safety in mind. Face coverings will be required to access the mountain, in all indoor spaces, in any line, We are re-imagining our on-mountain experience to help ensure you have the space. Child classes will be considered cohorts. 1 of 7 Documents created by Pfizer for the meeting with the Food and Drug Administration advisory panel, as Pfizer seeks approval for emergency use of their COVID … We will also be maintaining as much outdoor seating as we can. If pass prices rise between the two seasons, though, pass holders will be required to pay the difference. It included an extension of its early renewal period to May 26, an interest-free payment plan, discounts on 2020-21 passes and an insurance program. Face coverings are required in every part of our operation without exception. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. In order to provide a safe 20/21 season, we will require all skiers/riders to have a reservation. For your safety, we are managing on-mountain access this season. For your safety, we are managing on-mountain access this season. Fantis is also a skier. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19. Charles Reynolds of Salt Lake City was among them. He estimated he would save about $50 off his next pass, which will still cost him $599. We will be offering limited access to lockers and changing rooms this season. Every skier and rider shares the responsibility for a safe and healthy skiing experience. FIFA Council passes landmark reforms for female players and coaches, agrees further steps in COVID-19 response (FIFA.com) 04 Dec 2020 Response to online posts about both the Ikon and Epic pass plans has been mixed. Will health screenings be in effect, for both the guest and the instructor, prior to a lesson? “These are uncertain times and we are particularly grateful for our Ikon Pass community, so we wanted to offer some benefits that show our appreciation and offered some value back for the shortened 19/20 winter season,” Alterra spokesperson Kristin Rust said in an email to The Salt Lake Tribune. We will manage the number of people in our rental locations in accordance with local regulations and stores will be set up to allow for physical distancing. This year has been so hard on so many. That option covers pass holders if, for example, the coronavirus continues to limit skiing and riding into the winter. He also realizes that issuing refunds instead of rebates might force some out of business. The remainder of the cost of a pass will come due in September. Many felt shorted. What Ski School programs will be available this winter? e plan to open all of our owned and operated in-resort ski and snowboard rental locations this season. “We’re going to hold your money hostage and force you to give us more money next year. At Ski.com, we’re here to shoot you straight.We know that traveling in time of COVID-19 is far from simple. Do I have to wear a face covering while I’m skiing and snowboarding? What if my child has a credit from last year’s season-long program but is under the age of 7? Even when paired with perks like discounts, later deadlines and interest-free payments, he said the enticement packages he’s seen are not enough to win his loyalty. Can you bring your own food into the lodges and use a table? Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. This season, our unrivaled commitment to safety takes on more importance than ever. The second letter outlined Alterra’s solatium. Please refer to the resort website to learn more. In Utah, the pass provides expansive access to Park City Mountain Resort and limited access to Snowbasin. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Face coverings will be required. These lessons do not include lunch. All guests must have a lift ticket or pass to ski & ride. Most season-long youth programs will be offered this year for children age 7 and up. Face covering should follow CDC guidelines, with two or more layers of fabric that completely cover your nose and mouth and they should not have vents, valves or holes. Class size will be limited to six or fewer people for all of group and private lessons. What about my child age 2 and under – do they need a mask? How do you plan to manage lift lines given your new protocols? For your safety, all transactions will be cashless. Through the Adventure Assurance insurance program, Ikon pass holders can choose to defer their pass to the 2021-22 season as long as they decide before Dec. 10. Our COVID-19 Response What you can expect as a guest The safety of our guests and staff is our top priority and we have enhanced our operations to ensure the best and safest shopping experience for … For those wanting to renew early, when passes are cheaper, it has lowered the pass deposit to $49. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. To allow for physical distancing on our chairlifts, we will follow state guidance for lift loading with one empty seat in between non-household parties on chairlifts and only guests from the same household on gondolas. On Saturday, March 14, Vail Resorts shut down its resorts nationwide after learning that Colorado Gov. “This offering, at least from Alterra, is enough for me to say, ‘Yes, it’s worth the risk for this coming year,’” he said. Face coverings will be required. It didn’t. Our 65+ Mountain Travel Experts understand that competing passes, such as the Ikon Pass and Epic Pass both have their own unique, umbrella policies regarding mountain operations, and sometimes, it’s all a bit hard to digest. All Rights Reserved. Yes. We will be spacing tables in seating areas as well to allow for physical distancing while eating. We plan to open a majority of our on-mountain restaurants this season. Passes go off sale Dec 6. We will not be offering childcare for guests at our resorts this winter season. Yet within days, the lifts had stopped spinning at every resort in the country. How are you safely loading lifts this winter? If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. To help protect our guests, our employees and our communities amid this pandemic, we knew some changes would be required this season. Equipment will be fully sanitized between each guest use and we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. PRIORITY ACCESS: Pass Holders can reserve their Priority Reservation Days before lift tickets go on sale Dec 8.Reservations are open now. While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities, prioritizing the health and safety of our employees and guests. Private full day lessons will have a break for lunch. Within the first few weeks of the COVID-19 pandemic, Epic created Pulse Central, a near real-time analytics platform that aggregates de-identified data from 1,200 hospitals using Epic across the U.S. Additionally, we have adapted our approach to loading lifts and gondolas and are manage the number of people coming in and out of our facilities. Three- and four-year old children are also welcome to join their family in a full or half day private lesson. COVID-19 has scrambled the meaning of American exceptionalism.. For a century or more, the United States has been a beacon of hope and strength to the rest of the world. To check availability before you buy, view our availability calendar. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. Our Commitment to Safety | Know Before You Arrive, Including Reservations, As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more, Access your exclusive Epic Pass holder savings, including 20% off food, lodging, lessons, rentals, and more with Epic Mountain Rewards. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning measures, limited touchpoints at check in, cashless transactions and shared space guidelines in elevators and physical distancing policies. Learn More. The operator of 37 ski resorts around the world (including Vail, Park City, Heavenly, Whistler and more) and the creator of the Epic Pass, Vail Resorts stated as of Tuesday that all North American ski resorts will remain closed for the 2019–2020 ski season, due to the fast-moving situation involving COVID-19. If a guest or employee feels sick, we ask that they remain home. Epic Mountain Rewards. Please note, lunch is not included in the purchase of a private lesson. We will also encourage guests to bring water, snacks and other food with them on the mountain to ensure they stay hydrated and have the energy needed for their ski day. As the season approaches, each of our resorts will be sharing specific details on the availability and operations of their lockers and changing rooms. Connect with friends faster than ever with the new Facebook app. It will provide refunds: If pass holders are unable to book their preferred Priority Reservation Days during the initial booking window (Nov. 6-Dec. 7) and if they have not used their pass yet. Access to 7-8 ski resorts between Tahoe and Colorado; and includes 2 of my faves in Tahoe (Northstar & … At most of our large, quick-service restaurants (such as Two Elk in Vail, Miner’s Camp in Park City and Pioneer Crossing in Breckenridge) we intend to reconfigure our “scramble areas” to have a cafeteria-style approach, where guest come in and go through a single line, pass all the food options until they get to the cashier. It’s more important than ever to wear a mask, keep your distance, and download the COVID Alert PA app. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19 Tony Fantis is the kind of guy who buys travel insurance. Stay home if you are sick or experiencing symptoms of COVID-19. Full- and partial-day offerings will vary by resort. The Epic Pass provides access to 37 Vail Resort-owned properties as well as 20 more partner properties around the world. “Adventure Assurance was an additional way to offer flexibility and choice with their purchase.”. If a restaurant is at capacity, guests will be asked to visit another restaurant, or wait until another party leaves the lodge to enter. “We committed to our pass holders that we would follow-up with more details by the end of April and we spent weeks reading their emails and comments on social media to fully understand their concerns,” she wrote in an email to The Tribune. All transactions will be cashless, unless required by local regulation. It will offer its Epic Pass holders credits of 20-80% toward a 2020-21 pass, depending on how often their 2019-20 pass was used. Still, whenever he takes a trip abroad, which he says is pretty often, he budgets in insurance as part of the cost. Will guests have access to lockers / changing rooms? The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose. As the season approaches, each of our resorts will be sharing specific details on the operations of their restaurants. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. Reservations are required for those looking to access our lifts and gondolas (including those using gondolas to access on-mountain restaurants). Will you be offering rental delivery services this season? Our goal is to fully open with lifts and terrain, as weather and conditions permit, regardless of how many people are skiing and riding this season. We will be requiring guests to wear face coverings at all times within our facilities, except when actively eating at their table at one of our restaurants. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19 (Steve Griffin | The Salt Lake Tribune file) A skiers heads up the hill to the lifts at Brighton ski … What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines. Employees will take additional precautions during portions of the process that require close interactions with guests. Ski & Ride School participants will be required to complete a pre-arrival self-health screening within 24 hours of each lesson, prior to arrival on the mountain. “The way they’re handling this is like a music subscription service. Since stopping by one of our restaurants will not be as easy as in years’ past, we will encourage guests to bring water, snacks and other food with them on the mountain to ensure they stay hydrated and have the energy needed for their ski day. Face covering should follow CDC guidelines, with two or more layers of fabric that completely cover your nose and mouth and they should not have vents, valves or holes. Frequent handwashing is required of employees. The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated. Depending on the pass level, in Utah that includes unlimited access to Solitude and up to seven days at Brighton, Alta, Snowbird and Deer Valley. The Epic Day Pass allows guests to customize their pass, choosing exactly the number of days they want, from one day to seven days, and whether or not to add holiday access. No one will be permitted on the mountain without a face covering. Jared Polis planned to order all ski resorts in that state to close later that day. Please refer to the resort website to learn specific details on dining based on local regulations. All Ski & Ride School classes will have a maximum class size of six. The Epic Day Pass is a non-refundable season pass product offered in advance of the season that provides a discount of up to 50% off of lift ticket window prices. All our employees will be required to undergo health screenings before they arrive at work, as well as complete an official health screening at the resort. Face coverings will be required to access the mountain, including in lift lines and while loading, unloading and riding on chairlifts and gondolas. These lessons do not include lunch. you need to physically distance at our resorts. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. Here are resources to help individuals, families, and businesses do their part. All high-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus. Please note, lunch is not included in the purchase of a private lesson. Enhanced cleaning and disinfecting will take place daily in our gondola cabins. What are your safety protocols for your owned and operated lodging properties? If the restaurant is at capacity, we would like guests to leave their table when they are finished actively dining to give waiting guests an opportunity to dine. © 2020 Vail Resorts Management Company. Vail Resorts announced its plan for redress Monday. Do participants in Ski School need to separately make a reservation to access the mountain? EPIC partners with a broad array of organizations to exchange information that helps people stay safer and healthier during a public health emergency. 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